Ticketing FAQs

The answers to all of your questions are here.

Didn’t find what you were looking for? Feel free to contact us for more information.

Why do you ask for my personal details when booking?

Our registration process requires that you provide personal contact details when booking online and when booking in advance of an event. This is for many important reasons, including:

  • So that we have details to verify who you are for enquiries or changes to your booking
  • So that we can contact you in case of important changes to or the cancellation of an event
  • Requesting an email address or postal address so we know where to send the tickets
  • Requesting a Billing Address for Credit Card verification purposes

If you do not wish to provide any contact details to us, you will need to either book less than 2 hours prior to a performance (using any payment method), or book in person in advance of an event (and pay using cash).

In not providing contact details, you accept the risk of inconvenience if changes to an event are made (eg: cancellation or change in date / time / artists), as we are unable to contact you to let you know of these changes.

Are group bookings available?

Yes, group bookings are available for selected events. Please call our Box Office during business hours on 03 9699 3333 for more information.

I can no longer attend the event, can my tickets be refunded or exchanged?

As per our terms and conditions of sale, we generally do not permit refunds or exchanges. If you can no longer attend an event, we recommend passing the tickets onto a friend instead.

If the event you have purchased tickets for is sold out, we advise that you call the box office for for more information.

We diligently uphold the guidelines of Live Performance Australia, the peak body for Australia’s Live Performance industry.

I have specific access requirements – can you help?

Areas of Melbourne Recital Centre provide accessibility for people with a disability. When buying tickets, please provide details of your requirements so that we provide the best options for you. Wheelchair spaces and companion seats can be purchased online and our Select Your Own Seat tool allows you to choose where you wish to sit in Elisabeth Murdoch Hall.

I have lost my tickets, what should I do?

Login to your account and visit the My Events section, where you can view and reprint your tickets via email. Otherwise, arrive at the Box Office at least 40 minutes prior to the event where your tickets can be reissued. Ensure that you bring with you the credit card used for the booking, as well as Photo ID.

Please note that reprinted tickets generate new barcodes for scanning into the venue. This means that your original tickets are no longer valid and will not scan / allow entry into the venue.

Do you accept all credit cards?

A. Yes, we accept all credit cards: Visa, Mastercard, American Express and Diners Club.

Are my credit card details secure online?

A. Yes, your credit card details are secure. Melbourne Recital Centre collects financial information to execute transactions. We share this information with credit card processing organisations as necessary to complete the transactions, but no credit card information is shared with any third parties, or stored permanently on our web server.

What happens if I’m running late?

If you’re late for the concert you may only be admitted into the venue at a suitable break. Please note, for some performances latecomers may not be admitted at all. If you leave the performance once it has commenced, you will only be re-admitted at a suitable break, if one exists. Entry points are at the discretion of the artist/s and the presenter/s and may change without notice.

During either of these times, entry to your allocated seat is not guaranteed and ticket refunds are not available.

We apologise for any disappointment this may cause and we do provide viewing monitors in the foyers for your convenience.

How do I find out the running time of an event, or if the event has an interval?

Running times and interval information for each performance are included in your event reminder email, which is sent to you 3 days prior to your chosen event and also listed on the event page on our website.

Please note, this information is subject to change and is often not available until full schedules have been confirmed which may be after tickets have been released for sale.

If you cannot find the information you’re looking for online, please contact the Box Office on 03 9699 3333 or email boxoffice@melbournerecital.com.au.

Do you have a cloak room?

Yes. For the safety and comfort of all audience members, please ensure items A4 and larger in size are cloaked in our free cloakroom, located in the ground floor foyer next to the box office and staffed for the duration of the performance. This includes but is not limited to bags and backpacks, laptops, briefcases, umbrellas and instruments. If you are unsure as to whether your item/s require cloaking, please ask a member of our Front of House team prior to entering the venue and taking your seat.

What about performance etiquette?

For the comfort and consideration of audiences and artists, please ensure all lolly and mint wrappers are unwrapped prior to the commencement of the performance and that when reading program notes during a performance the pages are turned as quietly as possible. Please turn off your mobile phones and refrain from taking photographs, video or audio recordings during the performance. We welcome you to photograph our venues before and after the concert and share your photos with us on social media with the #melbrecital.

Can I bring my drink into the venue?

For selected events in the Salon and Elisabeth Murdoch Hall, drinks in plastic cups (provided), purchased at the Centre’s foyer bars can be brought into the venue. This information can be found in the Booking Information section of the event webpage. Melbourne Recital Centre is committed to the responsible service of alcohol and complies with the Liquor Control Reform Act (1998). If you have any questions or queries, please contact our Ticketing Services team on 03 9699 3333 during business hours or email boxoffice@melbournerecital.com.au