Hopefully we have the answer to all your questions here.
If not, then please contact us for more information.
Q. Who funds Melbourne Recital Centre?
A. The State Government of Victoria, together with private and commercial support. Please refer to About Us menu.
Q. Who runs Melbourne Recital Centre?
A. A Government company called Melbourne Recital Centre. Please refer to About Us menu.
Q. Can I hire venues at Melbourne Recital Centre?
A. Of course! Various venues that suit a range of functions and events are available for hire. For more information and venue specifications, please refer to the Venue Hiring menu.
Q. Is Melbourne Recital Centre just for Melbourne city dwellers?
A. Through special partnerships with regional arts venues, festivals and related organisations, Melbourne Recital Centre is committed to extending our reach to music enthusiasts living in both rural and regional Victoria.
Special promotions within our Member program will target services for Members outside the metropolitan area. As part of the Visitor Experience Program, we will also implement targeted customer feedback initiatives focusing on patrons who travel from rural and regional Victoria to review our service to them and identify opportunities for further improvement.
Q. I need to sit in a specific area in the auditorium, can you help?
A. Areas of Melbourne Recital Centre provide accessibility for people with a disability. When buying tickets in person, or over the phone, please advise us of your access requirements.
Q. I am visiting Melbourne Recital Centre for the first time and would like to know about the venue.
A. Sure, more information is available by clicking on Venue Info.
Q. Where can I park when I come to a performance?
A. Ticketholders are eligible for a $2 discount at The Australian Ballet Centre Car Park (only from 4pm, Monday to Saturday, by showing the attendant their performance tickets). Parking is subject to availability and patrons are encouraged to arrive early on busy nights. Parking is also available at Arts Centre Melbourne.
Q. What happens if I'm running late for the performance?
A. For the safety and comfort of everyone, patrons arriving after the advertised starting time of an event may only be admitted into the auditorium during a suitable break in the performance. Melbourne Recital Centre strongly recommends planning your journey to ensure you arrive at the venue well in advance of the scheduled performance commencement.
Q. Where can I buy tickets?
A. Tickets to performances at Melbourne Recital Centre can be purchased Online , in person, and by phone.
Q. How can I find out What's On?
A. You can click here to view What's On. Current individuals on our mailing list will automatically receive the most recent season brochure in the mail. If you would like to receive a specific brochure, and are not already on our mailing list, please fill out a brochure request in the feedback form at the bottom of the Contact Us page.
Q. Can I purchase a concession price ticket?
A. Yes, you can, you will just need to provide appropriate proof of entitlement. Melbourne Recital Centre offers a range of concessions to make tickets accessible to a wide range of audiences. For certain performances, we offer concession discounts for Children, Pensioners, Carer Card Holders and Students.
Q. Are Student Rush Tickets Available?
A. Subject to availability discounted Student Rush tickets are available from Melbourne Recital Centre’s Box Office one hour prior to Melbourne Recital Centre presents performances. Proof of full-time student concession is required at the time of purchase(in person). Student Rush tickets for other performances at Melbourne Recital Centre are at the discretion of the presenter.
Q. Are Group Bookings Available?
A. Yes, group bookings are available for the majority of performances at Melbourne Recital Centre. Please call our Box Office during business hours on 03 9699 3333 for more information.
Q. I have lost my tickets, what should I do?
A. Simply arrive at the Box Office at least 40 minutes prior to the performance where your tickets can be reissued. Ensure that you bring with you the credit card used for the booking, as well as Photo ID. Please note that for general admission events, lost tickets cannot be replaced.
Q. Are my credit card details secure online?
A. Yes, your credit card details are secure. Melbourne Recital Centre collects financial information to execute purchases and donations. We share this information with credit card processing organisations as necessary to complete the transactions, but no credit card information is shared with any third parties, or stored permanently on our web server.
Q. Why subscribe?
A. Subscription or Season Tickets provide great savings (upto 35% off regular ticket prices) and many of these also provide wonderful benefits.
Q. How do I subscribe?
A. Subscriptions are on sale for a variety of performances and series. Check out the links under the What's On menu to the left.
Q. Do I need to pay a booking fee when purchasing subscriptions?
A. No. Transaction Fees do not apply to subscription bookings.
Q. What details does Melbourne Recital Centre know about each program listed on the Calendar of Events?
A. The information posted on our website about the event are the most up to date public details we can communicate about the event. Please note that these details are subject to change at any time and are correct at the time of printing.
Q. If an event does not have an on sale date listed yet on the website, what should I do to book tickets?
A. Please keep an eye on our website for on sale dates for events. Every event will eventually go on public sale, however that date can be delayed in some cases.
Q. I'm having a problem downloading PDFs off the website
A. In order to properly download PDFs off our website, you will need the Adobe Reader program to view some documents on this site. The Adobe Reader, or Portable Document Files (PDF) contain our documents as they have been laid out in printed form, along with tables and/or graphics. The software is free and only takes a few minutes to install. There are Macintosh, Windows, DOS and UNIX versions of Adobe Reader. You can download the latest Macintosh, Windows, and other versions of the Adobe Reader by clicking here.
The installation instructions come with the installer, but once you have selected the version you need, click the Download button, save the file (to your Program Files folder) to your hard drive. When it is finished downloading (which should take no more than 10 or 15 minutes), go offline and find the file (called ar50enu.exe or something similar) and double-click it. It will install itself. When you then click on PDF files, they will open easily. A hint for easier reading -Instead of left-clicking on the link to launch Adobe Reader and open the PDF document - Right-click on the link and select SAVE TARGET AS... Save the PDF file to your hard-disk (somewhere you can find it) and then quit your browser, go offline and double-click the PDF and open it. This is a more trouble-free way of downloading the file, making it easier to open again later without going online to find it, and it prints more effectively.
Q. I am having trouble using your website, e.g. booking online, requesting a brochure, finding information, et cetera.
A. If you have any issues with any part of our website, you can provide feedback online using our feedback form that can be found at the bottom of the Contact Us page. If this page is unable to load, you can also email email@example.com at any time.
Q. I'm having trouble reading the text on your website. How can I view it at a larger font size?
A. You can increase the size of Melbourne Recital Centre's website in both Internet Explorer and Firefox by clicking on the 'Change Font Size' button in the bottom right-hand corner, and picking another font size.
Please refer to Terms Website Use for more information.
Q. Do you run public guided tours of Melbourne Recital Centre?
A. Yes. Public guided tours of Melbourne Recital Centre are scheduled for various times throughout the year. Prices for Adults is $15; Pensioners and full-time Students $10; and groups of 10 or more $10 each. Please take a look at our Calendar of Events to see when the next tour is scheduled. You can purchase tickets online, or through our Box Office.