Position Description - Box Office Assistants Casual
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Join the Melbourne Recital Centre Box Office team.
Melbourne Recital Centre is Australia’s preeminent destination for music in all its diversity, bringing together world-class artists and audiences to experience the raw, unifying power of performance.
Our spaces—the iconic Elisabeth Murdoch Hall, the intimate Primrose Potter Salon, and soon, the Peter and Ruth McMullin Beacon—are where extraordinary moments unfold.
Here, people of all backgrounds find connection through music, crossing boundaries of genre, age, and culture. Every applause, every quiet exchange before a concert, every look of wonder between strangers captures the essence of our community.
At Melbourne Recital Centre, music is more than an art form—it’s a common language, a bond, and an invitation to belong. This is where magic happens, where music lives, and where, every day, we transform lives through shared live music experiences.
About the Opportunity
Box Office Assistants at Melbourne Recital Centre are core members of our Visitor Experience team, working within the venue to warmly welcome all who visit the Centre. They are the proactive and friendly faces found at the Box Office, supporting day-to-day operations for customer enquiries, ticket sales, memberships and merchandise, as well as providing other duties (such as cloakroom attendant) where required.
We are looking for people who:
Are naturally warm and welcoming in their approach to interacting with people, understanding the impact that a positive interaction can have on an experience.
Are able to work collaboratively and communicate confidently with a wide range of people of different ages and experiences.
Have a high degree of digital literacy, and good attention to detail.
Have demonstrated ticketing experience, preferably within a subscription or venue environment.
A shift as a Box Office Assistant at Melbourne Recital Centre might involve:
Selling tickets, subscriptions, memberships and other related products, and responding to customer enquiries, in person, online and over the phone.
Providing a high level of service and response to a wide range of customer, presenter and patron enquiries.
Reconciling end-of-day banking.
Entering accurate customer, sales and financial data using our systems and conducting outbound telemarketing as required.
Resolving customer service issues, including responding to customer feedback in writing.
This position will involve irregular hours including evenings, weekends and public holidays, and considerable flexibility will be required.
Classification is Melbourne Recital Centre EA 2025 Grade 2.1, $37.24 p/hr (incl casual loading) + superannuation guarantee.
How to Apply
If this sounds like the role for you, please read the position description for further information.
Then, click Apply Now to upload your application. Your application should include your resume and a cover letter that answers the below questions:
Box Office Assistant Questions:
1. What does good customer service mean to you?
2. What is your preferred learning approach when working with new systems or software packages?
3. Tell us about a time that you have responded to a customer complaint.
You do not need to respond to the key selection criteria in your application, however please ensure that your resume outlines your relevant experience and that your cover letter answers the above questions.
Note: If you also wish to apply for the Box Office Supervisor position, please mention this in your cover letter and submit one application only. Please also include your answers to the below questions in your cover letter and clearly state whether you are applying for the Variable Part Time or Casual position.
Box Office Supervisor Questions:
1. What knowledge and experience do you have with Tessitura and any related applications.
2. In a busy operational role, how do you manage your time effectively, juggling multiple tasks and priorities?
3. Tell us about a time that you provided or contributed to an excellent experience for someone. What did you do that was of service? What specifically made this excellent?
Applications close at 11:55pm Wednesday 27 May.
We will be looking at applications on a rolling basis.
Any Questions?
If you have any enquiries about this position, would like the position description in a different format, or require any adjustments during the recruitment process, please contact us via recruitment@melbournerecital.com.au
Applications are open to those with full working rights in Australia.
We are an inclusive workplace that promotes and values diversity. We welcome and encourage applications from people of all backgrounds, ages, and religions, including Aboriginal and Torres Strait Islander Peoples, LGBTQIA+ people, those with a disability, women, and people with culturally or linguistically diverse backgrounds. We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.
Employment at Melbourne Recital Centre is conditional upon the satisfactory completion of a National Police Check. Team members in this role will need to hold and maintain a valid Working with Children Check.
For more information about who we are and what we do, we encourage you to read more on our website.
Melbourne Recital Centre acknowledges the Traditional Custodians of the lands on which we work, live, perform and learn. We pay our respects to people of the Kulin nation, their Elders past and present and to all Aboriginal and Torres Strait Islander People.