Position Description: Usher
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Join the Front of House team at Melbourne Recital Centre.
Melbourne Recital Centre is Australia’s preeminent destination for music in all its diversity, bringing together world-class artists and audiences to experience the raw, unifying power of performance.
Our spaces—the iconic Elisabeth Murdoch Hall, the intimate Primrose Potter Salon, and soon, the Peter and Ruth McMullin Beacon—are where extraordinary moments unfold.
Here, people of all backgrounds find connection through music, crossing boundaries of genre, age, and culture. Every applause, every quiet exchange before a concert, every look of wonder between strangers captures the essence of our community.
At Melbourne Recital Centre, music is more than an art form—it’s a common language, a bond, and an invitation to belong. This is where magic happens, where music lives, and where, every day, we transform lives through shared live music experiences.
About the Opportunity
Ushers at Melbourne Recital Centre are core members of our Visitor Experience team who warmly welcome all who visit the Centre. They are the proactive and friendly faces found throughout the venue, responsible for facilitating a wonderful experience for our visitors.
We are looking for people who:
Are naturally warm and welcoming in their approach to interacting with people whilst having a proactive attention to detail.
Are able to work collaboratively and communicate confidently with a wide range of people of different ages and experiences.
Have an appreciation for live music and are excited to engage with different genres and styles.
Love interacting with other people and understand the impact that a positive interaction can have on an experience.
Might not have experience working as an Usher, or within an arts venue previously, but can demonstrate experience in a role where they provided consistently high customer service.
A shift as an Usher at Melbourne Recital Centre might look like:
Working together to prepare the venue ready to open by ensuring your assigned area of responsibility is safe, tidy, and well stocked with water and programs for that evening’s concert.
Greeting our visitors at our front doors as the first team member they see when they enter the Centre.
Providing directions and assistance for our audience, determining if they are attending the sold-out contemporary event in our Elisabeth Murdoch Hall, or the small ensemble premiere of a new work in our intimate Primrose Potter Salon. Or perhaps they are attending both!
Assisting our patrons with locating their seats, scanning tickets, and resolving issues via radio. Helping visitors locate the most accessible and comfortable entry for them.
After the show, selling merchandise for one of the events or serving guests at a post-show function, or assisting the Visitor Experience Supervisor in clearing the venue in preparation for lockdown.
This position will involve irregular hours including evenings, weekends and public holidays, and considerable flexibility will be required.
Classification is Melbourne Recital Centre EA 2025 Grade 1.1 $34.24 (including casual loading) + superannuation guarantee.
How to Apply
If this sounds like the role for you, please read the position description for further information.
Then, click Apply Now to upload your application. Your application should include your resume and a cover letter that answers the below questions:
Usher Application Questions:
1. Tell us about a memorable live performance experience that you have had. What was the experience? What were the specific things that made it memorable?
2. Tell us about a time you worked as part of a group to achieve something. What was your specific contribution? What did you learn from that experience?
3. Tell us about a time that you provided or contributed to an excellent experience for someone. What did you do to that was of service? What specifically made this excellent?
You do not need to respond to the key selection criteria in your application, however please ensure that your resume outlines your relevant experience and that your cover letter answers the above questions.
Applications close at 11:55pm Friday 29 May. We will be looking at applications on a rolling basis.
Any Questions?
If you have any enquiries about this position, would like the position description in a different format, or require any adjustments during the recruitment process, please contact us via recruitment@melbournerecital.com.au.
Applications are open to those with full working rights in Australia.
We are an inclusive workplace that promotes and values diversity. We welcome and encourage applications from people of all backgrounds, ages, and religions, including Aboriginal and Torres Strait Islander Peoples, LGBTQIA+ people, those with a disability, women, and people with culturally or linguistically diverse backgrounds. We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.
Employment at Melbourne Recital Centre is conditional upon the satisfactory completion of a National Police Check. Team members in this role will need to hold and maintain a valid Working with Children Check and a Responsible Service of Alcohol certificate, both obtained at your own expense.
For more information about who we are and what we do, we encourage you to explore our website.
Melbourne Recital Centre acknowledges the Traditional Custodians of the lands on which we work, live, perform and learn. We pay our respects to people of the Kulin nation, their Elders past and present and to all Aboriginal and Torres Strait Islander People.