We are committed to Universal Access.
To help you make the most of your experience with us, we have created a range of access resources. These include videos, social scripts, venue maps and podcasts to assist patrons in familiarising themselves with the Centre before arrival and during their visit.
We are also currently updating our Disability Action Plan, which provides our organisation with strategic direction in addressing issues and ensuring that Universal Access is embedded into everything that we do.
If you have any questions or need help, you can contact our Box Office on 03 9699 3333 / email@example.com. Please let us know how we can help you when booking.
Please note that since December 2021, our Box Office and building opening hours may differ slightly. Please call us on 03 9699 3333 should you have any queries.
Lift access is available to all foyer levels of the building and all backstage areas (except the Orchestra Pit). Escalator access is also available between Ground Level and foyer Level 1.
There are accessible toilets located on all foyer levels and backstage areas of the Centre. Please ask our venue staff for assistance in locating the one nearest to your seating or working location.
We are committed to providing the best possible service for patrons. Patrons who are deaf or hard of hearing may access our hearing loops in Elisabeth Murdoch Hall and Primrose Potter Salon.
Please switch your hearing aid to the ‘T’ position to access this service, or request a receiver and headphones from the Front of House team.
For advice about using your hearing aid at the Centre, please speak with venue staff for assistance.
In Elisabeth Murdoch Hall the hearing loop is available in stalls only. The hearing loop is available throughout the Primrose Potter Salon.
Melbourne Recital Centre welcomes all visitors with assistance animals (such as guide dogs) certified by a registered authority. Please inform our Ticketing Services team, when making your booking over the phone or in person or email firstname.lastname@example.org in advance of your visit the Centre.
Melbourne Recital Centre is pleased to accept the Companion Card for all visitors with a disability, who require a companion at all Melbourne Recital Centre events, upon presentation of a valid Companion Card at the time of booking. For more information on the companion Card program and to apply please visit companioncard.org.au
Key service signage in the venue are also presented in Braille.
Accessible car spaces are available throughout the Melbourne Arts Precinct. Currently there are spaces located at the Arts Centre Melbourne car park, on Dodds Street near the Malthouse Theatre in between St Kilda Road and Sturt Street, along Sturt Street outside Melbourne Recital Centre and along St Kilda Road.
Especially designed to describe a visit to the Centre and provide an access guide, this podcast is divided into chapters so you can skip to the information you need.
Listen to our Welcome to the Centre Guide in MP3 format by clicking on the play buttons at the top of the page, under the heading Images/Video.
The podcast covers the below topics:
- Getting to Melbourne Recital Centre
- General accessibility information
- Buying a ticket
- Access to Elisabeth Murdoch Hall
- Access to Primrose Potter Salon
- Toilets and Level access
- What to do if you have questions or need assistance
You can also view our Welcome to the Centre Podcast script in large print PDF here.
This Social Script is a step-by-step guide to coming to events at Melbourne Recital Centre. It may be useful for people with Autism, learning disabilities or sensory sensitivities. The script will help you to understand what will happen once you arrive at the Centre. Download the Social Script here.
If you need help with asking questions at the Box Office or Bar at Melbourne Recital Centre, there is a communication board for your use. Our Ushers carry small Picture Cards if you are having trouble communicating. Download the Communication Board and Picture Cards here to see them ahead of time.
Find out about the City of Melbourne’s transformation of Southbank Boulevard and Dodds Street which will create 2.5 hectares of public space in Melbourne’s Arts Precinct. This construction may increase travel time to Melbourne Recital Centre. Read more here.