Melbourne Recital Centre Terms of Entry
About these Conditions
The purpose of these Conditions of Entry is to ensure the enjoyment and safety of all visitors to the Melbourne Recital Centre.
You must comply with these Conditions and follow the reasonable directions of Melbourne Recital Centre staff, as well as any signage in relation to your entry and use of the premises.
We reserve the right to deny entry to or remove any person from the premises at any time.
You are responsible for the security of your own belongings whilst visiting the Melbourne Recital Centre and you must not:
a) leave any bags or personal items unattended;
b) have in your possession and/or refuse to surrender Melbourne Recital Centre staff any prohibited object or article including but not limited to dangerous items, photographic or recording equipment or food or alcohol that is not permitted to be brought into or used in the premises; or
c) refuse to undergo a physical search or a search of your belongings.
Melbourne Recital Centre reserves the right to:
a) inspect and search you and your belongings while you are on the premises;
b) require any bag or personal item/s to be stored in our cloakroom, which may attract a fee;
c) exclude all bags from the premises when deemed appropriate; and
d) deny entry or remove you from the Premises (without refund) if you refuse to comply with these above Conditions of Entry.
You are responsible for behaving in a manner that does not interfere with the safety and enjoyment of others. Specifically, you must not:
a) behave in a manner which causes or may cause property damage or that threatens or may threaten the safety of performers, visitors, other audience members or any other persons, including as a result of intoxication; or
b) behave in a manner that unreasonably interferes with other audience members enjoyment of the premises, including through the use of cameras, mobile phones, personal computers, paging devices or other electronic devices.
All visitors to Melbourne Recital Centre; including customer, visitor, employee, contractor, artist, technical crew, function attendee or volunteer, are expected to contribute to an environment that upholds the Melbourne Recital Centre’s values. More information about these values can be found at melbournerecital.com.au
When you are at the Melbourne Recital Centre, if you experience harassment or feel unsafe, please report it as soon as possible to a Melbourne Recital Centre member of staff (identifiable from name badges). All reports of harassment, bullying and other inappropriate behaviour will be swiftly investigated in accordance with Melbourne Recital Centre’s policies and relevant legislation and acted upon as appropriate.
You must not:
a) touch or interfere with the artwork or any other objects on display in exhibitions, displays or in the foyer of the premises unless the item is clearly designated as an interactive element;
b) smoke or use e-cigarettes indoors at the premises, or outside designated smoking zones;
c) take photographs, audio, or video recording where this has been restricted;
d) consume food or drink (including alcohol) purchased outside the premises, unless otherwise indicated;
e) purchase or consume alcohol at or on the premises unless you are 18 years of age or older;
f) enter or gain access to areas of the premises not open to the public, unless authorised by the Melbourne Recital Centre; or
g) bring bicycles, motorcycles, motorised/electric scooters or segways into the building without the express permission of the Melbourne Recital Centre.
Children under the age of 15
Children under the age of 15 must be under the supervision of a responsible adult (18 years of age or older) at all times.
Use of your image
You consent to and authorise the Melbourne Recital Centre or persons delegated to film, record or photograph you (Recording), and to reproduce Recordings in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction in any medium or context for any purpose without further authorisation by, or compensation or attribution to you. All Recordings are the sole property of Melbourne Recital Centre or it’s third parties and by entering the premises you release us from liability arising on account of such usage. Security cameras are operating on the Premises and you acknowledge that you may be filmed.
Admission to events
Adequate time must be allowed for the collection of tickets on arrival at the venue. Melbourne Recital Centre does not accept responsibility for any delays that may be encountered at the Box Office prior to an event.
You must have a valid ticket or entry pass to attend an event or performance and appropriate evidence of entitlement when purchasing a ticket or attending an event or performance with a concession.
Tickets are only valid if purchased through Melbourne Recital Centre or an authorised agent.
Once an event has commenced, admittance or re-admittance to the venue will usually be during a suitable break in the event and may be to a different seating location. For some events, admittance or re-admittance may not be possible. Further information is contained in our Terms and Conditions of Sale.
You enter the Premises at your own risk. To the maximum extent permitted by law, the Melbourne Recital Centre will not be responsible for any loss, damage, harm or injury arising from your entry to the premises.
These Conditions prevail in the event of inconsistency with any specific conditions which may apply to certain events, in which case the conditions will be clearly stated on the event’s webpage.
We collect, use and disclose personal information in accordance with our Privacy Statement, which is available at melbournerecital.com.au
Complaints and Feedback
Customers are encouraged to provide feedback on the services provided by the Melbourne Recital Centre. For information on how to provide feedback visit melbournerecital.com.au.